Refund/return Policy

Refunds will be made within 5 days of purchase through the original method used for payment. There are certain situations where only partial refunds are granted. Food/meal must be returned along with a receipt or proof of purchase before a full refund can be considered. If 25% or more of the food has been consumed or removed, we cannot issue any discount, refund, or store credit. A second food order replacement will be prepared when granted. We will not prepare a third order replacement in all situations. All refunds/store credit are at the discretion of Ray’s Crab Shack. Refunds are not typically provided for food that a guest/customer simply does not like. We are not required to provide a refund or replacement if you change your mind after food is prepared. Thank you for your cooperation. We will do our best to serve you.